Stringy Midi dress.
Handcrafted in Mexico, made of 100% cotton and natural dyes.
One size fits all.
Shipping Policy
1. Processing Time:
- Orders are typically processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays.
2. Shipping Methods and Costs:
- We offer standard shipping options, with rates calculated based on package weight and destination.
- Customers may choose expedited shipping for an additional fee, if available.
3. Shipping Locations:
- We currently ship worldwide.
4. Delivery Times:
- Estimated delivery times will vary depending on the shipping method selected and the destination.
- Customers will receive a tracking number via email once their order has been shipped, allowing them to track their package’s progress.
5. International Shipping:
- For international orders, please note that customs clearance procedures may cause delays beyond our original delivery estimates.
- Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department.
Returns and Exchanges Policy:
1. Eligibility:
- To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
- Returns/exchanges must be requested within 10 days of receiving the order.
2. Non-Returnable Items:
- Certain items, such as personalized or final sale items, are not eligible for return or exchange.
3. Return Process:
- To initiate a return or exchange, customers must contact our customer service team at info.stringsofthesea@gmail.com to receive a Return Merchandise Authorization (RMA) number.
- Customers are responsible for return shipping costs.
4. Refunds:
- Once the returned item is received and inspected, we will send an email notification to inform the customer of the approval or rejection of their refund.
- If approved, refunds will be processed within 15 days and credited back to the original form of payment.
5. Exchanges:
- Since our items are “one size fits all” exchanges are not available.
6. Restocking Fee:
- A restocking fee may be applied to returns that are not due to damage or defect. The fee amount will depend on the condition of the returned item.
Note: This shipping and returns policy is subject to change without prior notice. Customers are encouraged to review the policy before making a purchase.
Clothing Care Tips
• Please hand wash in cold water
• Please dry in shade, hanging
• No chlorine
• No dryer
• Fabric softener can be used
• Can be dry cleaned
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