Lea

Shipping Policy

1. Processing Time:

• Orders are typically processed and shipped within 1-2 business days of receiving payment, excluding weekends and holidays.

2. Shipping Methods and Costs:

• We offer standard shipping options, with rates calculated based on package weight and destination.
• Customers may choose expedited shipping for an additional fee, if available.

3. Shipping Locations:

• We currently ship worldwide.

4. Delivery Times:

• Estimated delivery times will vary depending on the shipping method selected and the destination.
• Customers will receive a tracking number via email once their order has been shipped, allowing them to track their package’s progress.

5. International Shipping:

• For international orders, please note that customs clearance procedures may cause delays beyond our original delivery estimates.
• Customers are responsible for any customs duties, taxes, or fees imposed by their country’s customs department.

Returns and Exchanges Policy:

1. Eligibility:

• To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
• Returns/exchanges must be requested within 10 days of receiving the order.

2. Non-Returnable Items:

• Certain items, such as personalized or final sale items, are not eligible for return or exchange.

3. Return Process:

• To initiate a return or exchange, customers must contact our customer service team at info.stringsofthesea@gmail.com to receive a Return Merchandise Authorization (RMA) number.
• Customers are responsible for return shipping costs.

4. Refunds:

• Once the returned item is received and inspected, we will send an email notification to inform the customer of the approval or rejection of their refund.
• If approved, refunds will be processed within 15 days and credited back to the original form of payment.

5. Exchanges:

• Since our items are “one size fits all” exchanges are not available.

6. Restocking Fee:

• A restocking fee may be applied to returns that are not due to damage or defect. The fee amount will depend on the condition of the returned item.

Note: This shipping and returns policy is subject to change without prior notice. Customers are encouraged to review the policy before making a purchase.